Our service level agreement outlines the services included with our managed live stream service and your responsibilities. By utilizing our included services and ensuring you own the points outlined as client requirements, ensures a seamless experience and most importantly, a great event.
To provide guidance and work collaboratively with your event organizers and speakers to ensure they have the support required to deliver a seamless live stream to your virtual event.
Services included:
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Distribute virtual meeting guide, answer related questions, and recommend best practice
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Distribute speaker guide to the client, answer related questions, and recommend best practice.
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Join call with event organizers and explain the key milestones and tasks required to run a successful virtual meeting
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Join one-hour speaker briefing call with the speakers to check the audio and visual quality, that they are comfortable sharing their screen (if applicable), and explain/ demonstrate how the engagement functionality (Q&A, Live Polling) will work on show days
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Provide templates for the running order and work collaboratively with event organizers to ensure everything goes seamlessly on show days.
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Provide templates for how to submit assets for the required streamed sessions and collate these into the required format to be used by the live stream technician.
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Determine which sessions have Q&A and or live to poll and ensure these are built into the relevant sessions and all relevant links added to the running order.
Client responsibilities and considerations:
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The client will ensure that they have prepared the agenda in accordance with the document "Planning your virtual agenda".
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The client will read all provided documentation and ask questions where required with the aim of ensuring you have a solid understanding of the process.
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The client will arrange for all speakers/ chairs/ moderators/ panelists to participate in a one (1) hour pre-event technical check call. If the Eventboost project manager is required to attend multiple technical check calls it will be invoiced at USD 350 per hour. (additional costs can be avoided by recording your initial technical check call and providing it to those that were unable to attend).
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The client will provide all assets and running order in agreed templates at least five (5) working days before the first day of the event. Changes to the running order will need to be discussed with the project manager to ensure these are manageable within the time frame.
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Failure to provide the required information at least five (5) working days before the first day or to change the agreed running order without discussion will impact the success of the event.
- If you require assistance outside of office hours or are not able to provide running order at least five (5) working days before the first event day, please discuss with your Account Manager at the earliest opportunity to discuss additional support packages.
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The client or event organizer will be responsible for ensuring that all speakers have the correct links for the virtual studio as well as any Q&A and/ or live poll links and that arrive at the virtual studio at the pre-agreed time.